My Seventy-Seven-Year-Old Mother Went In for a Simple Knee Replacement, but Three Hours Later a Nurse Came Out to Say There Had Been a Complication, and the Wristband on Her Arm Had the Wrong Name and the Wrong Procedure Code, Until the Other Patient’s Daughter Called Me With a Maiden Name That Stopped My Heart
Linda Shaw expected a long but ordinary morning in a surgical waiting room in Tulsa. Instead she got a mix-up, a nervous risk manager, and a hospital apology that felt …
My Seventy-Seven-Year-Old Mother Went In for a Simple Knee Replacement, but Three Hours Later a Nurse Came Out to Say There Had Been a Complication, and the Wristband on Her Arm Had the Wrong Name and the Wrong Procedure Code, Until the Other Patient’s Daughter Called Me With a Maiden Name That Stopped My Heart Read More